Returns and Claims

Claims for Damaged or Defective Goods

• All claims must be made within 7 business days of receiving your order.
• Contact us with your order reference, a description of the issue, and photos of the damaged or defective items.
• We will assess the claim and respond within 2 business days.
• Approved claims will be resolved with a replacement, credit or refund as appropriate.

Incorrect Orders

• If you receive the wrong items or quantities, contact us within 7 business days.
• We will arrange for the correct items to be dispatched or issue a credit.
• Incorrect items may need to be returned — we will cover return freight for our errors.

Change of Mind Returns

• As a wholesale supplier, we generally do not accept change-of-mind returns.
• If you have concerns about your order, please contact us within 7 business days and we will do our best to find a solution.

Mixed Pack Variations

• Mixed packs are selected from available stock. We aim for a balanced variety of colours and designs.
• Exact patterns may vary from photographs shown. This is not considered a defect.
• If you require specific designs, consider a matching sarongs order.

How to Make a Claim

1. Contact us via the contact form or email within 7 business days.
2. Provide your order reference number.
3. Describe the issue and include photos where relevant.
4. We will respond within 2 business days with a resolution.